Sales Engineer

Grab your cape, become a SuperHyro!

Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale—generating better conversations, successful patient outcomes, and revenue-driving insights.

What Are We Looking For?

We are looking for a Sales Engineer to join our growing Solutions team in NYC. As a member of the Solutions group, you will be an integral part of a growing team of top professionals that drives next-generation conversational AI experiences. You will act as a trusted advisor to our clients, be an essential part of the success of both our customers and Account Executives by performing technical discovery meetings, making architectural recommendations for the solution, and delivering product demonstrations and PoCs. As a passionate technologist and customer advocate, you will connect the dots between the technical solution to business value for the customer. This position will report to Hyro’s Head of Sales Engineering.

Responsibilities

• Design tailored solutions by aligning customer needs with Hyro’s capabilities, considering technical, deployment, and security factors.
• Assess client tech landscapes to anticipate execution challenges and strategy shifts.
• Develop architectural ‘blueprints’ detailing Hyro’s integration and configuration.
• Support Sales Executives in pre-sales, leading scoping sessions and crafting solution proposals.
• Deliver demos, analyze customer data, and provide ROI insights.
• Collaborate with internal teams to develop feasible, profitable solutions and provide product feedback.
• Track market trends, identify competitive risks, and contribute to Hyro’s technology evolution.

Requirements

• 5+ years experience as a Sales Engineer or Solution Architect of a technical product.
• Ability to deliver demonstrations to both business and technology users/audiences.
• Understanding of APIs, integrations, and telephony infrastructure.
• Experience with Enterprise SaaS and Contact Center Sales.
• Strong communication, multitasking, and problem-solving skills.
• Ability to balance long-term strategy with short-term needs.
• Experience in healthcare tech or ML/AI/NLU technologies is a plus.
• BSc in Computer Science or equivalent; deep technical understanding is an advantage.

This is a hybrid role, with at least 3 days in the NYC office. Applicants must be currently authorized to work in the United States on a full-time basis.

Offered rate of compensation (NY locations only) will be based on individual education, qualifications, experience, and work location. The salary range for this position is $130,000 - $180,000 annual OTE. The range provided is for NY-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than NY may differ based on the cost of labor in that location.

Equal Opportunities

Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, or sex.